Terms of sale

Payment Policy

Thank you for shopping with Luminley lighting. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how we process transactions on our site.

1. Accepted Payment Methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• PayPal

2. Payment Currency

All transactions on our site are processed in Pounds Sterling (£).

3. Payment Authorisation

Your payment will be charged immediately after your order is confirmed, and you will receive a confirmation email with the details.

In the event of payment refusal or if it is flagged as potentially fraudulent by Shopify:

• The order will not be processed
• You will be notified by email
• You may be asked to try again or use an alternative payment method

4. Order Verification

For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order. This may include:

• Verification of your email
• Confirmation of your delivery address
• A request for identification (in rare cases of suspected fraudulent activity)

We reserve the right to cancel any order that fails our verification process. In such cases, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

• Your order will not be processed
• You will need to return to checkout and complete your payment again

If funds have been debited but the order has not been confirmed, please contact us immediately at: support@luminleylighting.com

6. Refund and Cancellation Policy

Cancellations: If you wish to cancel your order after payment has been processed, please contact us at support@luminleylighting.com within 12 hours of placing your order. Refunds will be issued using the original payment method.

Refunds: Please refer to our returns and refunds policy https://luminleylighting.com/policies/refund-policy for eligibility criteria, processing times, and procedures. Refunds may take up to 30 working days to appear in your account, depending on your bank’s processing times.

7. Fraud Prevention

To protect our customers and prevent fraudulent activity, Luminley lighting reserves the right to carry out payment checks. We may request additional information or confirmation for certain transactions considered high risk.

8. Contact us

We respond to all enquiries within 24 hours.

Trading name: Luminley lighting

Legal form: Sole trader

Telephone number: +33 6 58 22 10 46

Email: support@luminleylighting.com

Registered address: 60 rue François 1er 75008 Paris, France

SIREN: 100881507

SIRET: 10088150700014

VAT regime: VAT exemption scheme

APE code: 4791B

Business structure: Ongoing