Terms of sale

Conditions of sale

TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale ("the Terms") govern the sale of products ("the Products") on the website of (support@luminleylighting.com) ("the Site"). By placing an order on the Site, you acknowledge that you have read, understood and agree to be bound by these Terms.

1. Scope

These Terms apply to all orders and purchases made on the Site and are subject to change at any time. Customers will be notified of any significant changes to these Terms. By using the Site, you agree to be bound by these Terms.

2. Prices and Payment

Prices displayed on the Site are in Pounds Sterling (GBP £). Prices include applicable taxes.

We reserve the right to change our prices at any time.

3. Order Acceptance

Orders are not considered accepted until we have sent you a confirmation email. We may cancel orders if we suspect fraudulent activity or if the order is incomplete or incorrect.

The customer will be notified by email if an order is rejected.

4. Delivery

Our delivery services are exclusively available within the United Kingdom. We do not currently offer international delivery.

Estimated Delivery Times

Processing time before dispatch: 1–2 working days (Monday to Friday)

Transit time after dispatch: 2–5 working days (Monday to Friday)

Total estimated delivery time: 3–7 working days (Monday to Friday)

Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.

5. Use of Products

Products purchased on the Site may not be used or sold for unlawful, misleading or fraudulent purposes.

6. Right of Withdrawal

Unless otherwise indicated as "Final Sale", products may be returned in accordance with our Returns and Refund Policy (https://luminleylighting.com/policies/refund-policy)

7. Payment Methods

We accept the following payment methods:

Visa
Mastercard
American Express
Apple Pay
Klarna

8. Refunds

Refund Processing Time: Refunds will be processed within 30 working days after receipt and inspection of the returned item. You will receive a confirmation email.
Refund Conditions: A refund will be approved if the product is undamaged, unused and in its original packaging. Refunds for defective or incorrectly delivered products will be approved following inspection.
Refund Method: Refunds will be issued to the original payment method used for the purchase.

If you would like more information about our refund policy, please refer to our Returns and Refund Policy (https://luminleylighting.com/policies/refund-policy)

If we suspect fraudulent activity, we may cancel or refuse to process an order. In such cases, the amount of the order may remain unavailable on your credit card until the funds are released or credited back to your account, which may take up to 30 working days.

9. Liability

We will not be liable for any damage or loss resulting from your failure to comply with these Terms.

10. Governing Law

These Terms are governed by the applicable laws of the United Kingdom, and any dispute relating to these Terms will be resolved in accordance with applicable UK law.

By placing an order on this Site, you acknowledge that you have read, understood and agree to be bound by these Terms.

If you have any questions or concerns, please contact our team at (support@luminleylighting.com) or via our contact page (https://luminleylighting.com›pages›contact).

11. Contact us

We respond to all enquiries within 24 hours.

Trading name: Luminley lighting

Legal form: Sole trader

Telephone number: +33 6 58 22 10 46

Email: support@luminleylighting.com

Registered address: 60 rue François 1er 75008 Paris, France

SIREN: 100881507

SIRET: 10088150700014

VAT regime: VAT exemption scheme

APE code: 4791B

Business structure: Ongoing

Business activity: Commercial

Customer service hours: Monday to Friday from 8am to 6pm, closed on Saturdays, Sundays and public holidays

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FAQ

Order tracking

Payment Policy

Thank you for shopping with Luminley lighting. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how we process transactions on our site.

1. Accepted Payment Methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Klarna

2. Payment Currency

All transactions on our site are processed in Pounds Sterling (£).

3. Payment Authorisation

Your payment will be charged immediately after your order is confirmed, and you will receive a confirmation email with the details.

In the event of payment refusal or if it is flagged as potentially fraudulent by Shopify:

• The order will not be processed
• You will be notified by email
• You may be asked to try again or use an alternative payment method

4. Order Verification

For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order. This may include:

• Verification of your email
• Confirmation of your delivery address
• A request for identification (in rare cases of suspected fraudulent activity)

We reserve the right to cancel any order that fails our verification process. In such cases, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

• Your order will not be processed
• You will need to return to checkout and complete your payment again

If funds have been debited but the order has not been confirmed, please contact us immediately at: support@luminleylighting.com

6. Refund and Cancellation Policy

Cancellations: If you wish to cancel your order after payment has been processed, please contact us at support@luminleylighting.com within 12 hours of placing your order. Refunds will be issued using the original payment method.

Refunds: Please refer to our returns and refunds policy https://luminleylighting.com/policies/refund-policy for eligibility criteria, processing times, and procedures. Refunds may take up to 30 working days to appear in your account, depending on your bank’s processing times.

7. Fraud Prevention

To protect our customers and prevent fraudulent activity, Luminley lighting reserves the right to carry out payment checks. We may request additional information or confirmation for certain transactions considered high risk.

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