Shipping policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you agree to the policies contained herein.

At Luminley lighting, we are committed to providing a smooth and exceptional shopping experience for all our customers.

Shipping Costs

No Hidden Fees: All costs related to your order, including taxes and shipping fees, are clearly displayed before payment is completed.

Service Area

Our delivery services are exclusively available within the United Kingdom. We do not currently ship internationally.

Estimated Delivery Times

Processing time before dispatch: 1–2 working days (Monday to Friday)

Transit time after dispatch: 2–5 working days (Monday to Friday)

Total delivery time: 3–7 working days (Monday to Friday)

Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.

If you have any concerns about delivery in your area, please do not hesitate to contact us at: support@luminleylighting.com

Once your order has been dispatched, you will receive a confirmation email with tracking information.

We work with reputable carriers to ensure your delivery arrives on time.

Weekend Orders: Orders placed over the weekend are processed on the next working day.

Tracking Instructions:

• Tracking Information: You will receive an email containing a direct link to track your parcel on the carrier’s website. You may also track your order directly on our website by entering your tracking number in the designated section.

• Tracking Your Order: You can track your order via our website by entering your tracking number in our order tracking section: https://luminleylighting.com/apps/track123 to view the status of your order.

• Questions: Our support team is available to assist you with any questions regarding your order tracking.

Changes to Delivery Address

Please check your delivery address carefully when placing your order, as once it has been dispatched, we will no longer be able to modify it.

Order Cancellation Policy:

If you change your mind before receiving your order, we can accept cancellations at any time prior to dispatch (ideally within 12 hours). If an order has already been dispatched, please refer to our returns and refunds policy: https://luminleylighting.com/policies/refund-policy

Please note that for logistical reasons, once the order has been processed for dispatch, it can no longer be cancelled.

Damaged Parcels in Transit:

If you notice that a parcel is damaged during transit, please, if possible, refuse the parcel from the courier and contact our customer service. If the parcel has been delivered in your absence, please contact customer service at: support@luminleylighting.com

FINALLY, IF ALL PARCELS HAVE ARRIVED AND YOU ARE STILL MISSING A PRODUCT, PLEASE CONTACT CUSTOMER SERVICE BY EMAIL.

At Luminley lighting, we do our utmost to ensure that our product descriptions are as detailed as possible so that you encounter no surprises when receiving our products. We want our customers to know exactly what they are ordering.

If the products received do not match the description, customers may request a return/refund free of charge.

Return Policy:

We accept returns* for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 working days from the moment you receive your products. If for any reason you are not satisfied, simply contact us at support@luminleylighting.com.

For more information, please refer to our returns and refunds policy: https://luminleylighting.com/policies/refund-policy

Contact us:

We respond to all enquiries within 24 hours.

Trading name: Luminley lighting

Legal form: Sole trader

Telephone number: +33 6 58 22 10 46

Email: support@luminleylighting.com

Registered address: 60 rue François 1er 75008 Paris France

SIREN: 100881507

SIRET: 10088150700014

VAT regime: VAT exemption scheme

APE code: 4791B