Privacy policy

This Privacy Policy explains how Luminley lighting (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from (https://luminleylighting.com/) (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you”, “your” and “yours” refer to you as the user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

The information you submit directly to us through our Services may include:

• Contact details including your name, address, telephone number and email.
• Order information including your name, billing address, shipping address, payment confirmation, email and telephone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services.

Certain features of the Services may require you to provide certain information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address and other information relating to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) in order to process your payment, fulfil your orders and provide you with the products or services you have requested, in performance of the contract we have with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below, Websites and Third-Party Links.

How we use your personal information

• Providing Products and Services. We use your personal information to provide the Services to you in order to perform the contract we have with you, including processing your payments, fulfilling your orders, sending you notifications relating to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In such cases, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or post, and to display advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Article 6(1)(f) of the GDPR.
• Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Article 6(1)(f) of the GDPR.
• Communicating with you and improving the Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to ensure responsiveness, provide effective services and maintain our business relationship with you in accordance with Article 6(1)(f) of the GDPR.

Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to carry out analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve and optimise the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products and advertising on our Site and other websites.

These third-party cookies are used for various purposes, including:

• Analytics and performance cookies:
o Data collected: IP address, pages visited, time spent on the site, interactions with content.
o Data processing: This information is aggregated and analysed to measure audience, identify trends and improve user experience. Tools such as Google Analytics often anonymise IP addresses before storage.
• Advertising and targeting cookies:
o Data collected: Browsing history, clicks, products viewed, approximate location.
o Data processing: These cookies enable advertisers (Google Ads, Meta/Facebook, etc.) to profile users and display personalised advertisements across different websites based on their interests. This data may be shared between multiple advertising partners to optimise targeting.
• Social media cookies:
o Data collected: Session identifiers, interactions with content (shares, likes), websites visited.
o Data processing: When you interact with a social widget (such as a Facebook “Like” button), the social platform may track your activity and associate this information with your user account, even if you are not logged in.
• Third-party service cookies:
o Data collected: Login information, user preferences, interactions with services (e.g. online payment, live chat).
o Data processing: These cookies ensure the proper functioning of external services, such as secure authentication or transaction management. Providers (e.g. Stripe, PayPal) may retain this information to track payments or detect fraud.

See also Do Not Sell or Share My Personal Data (insert link) and GDPR Policy (insert link).

You can manage your cookie preferences via your browser settings or through our consent banner during your first visit. For more details, please refer to our dedicated cookie management section.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to malfunction or become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. These may include:
• Vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer service, cloud storage, order fulfilment and shipping).
• Business and marketing partners to provide services and deliver advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you request or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or within our corporate group, in our legitimate interest of running a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.

We have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above in the sections “How we collect and use your personal information” and “How we disclose personal information”:

Category :
• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, purchase information and customer service information
• Internet or other similar network activity such as usage data
• Geolocation data such as locations determined by IP address or other technical measures

Categories of recipients :
• Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer service partners and data analytics providers)
• Business and marketing partners
• Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of carrying out advertising and marketing activities as described above.

Websites and Third-Party Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or a third party. The inclusion of such links does not, in itself, imply endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security”. In addition, any information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights

Depending on your place of residence, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.

• Right of access / right to know: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.
• Right to deletion: You may have the right to request that we delete personal information we hold about you.
• Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Right to opt out of sale, sharing or targeted advertising: You may have the right to direct us not to “sell” or “share” your personal information or to opt out of processing for “targeted advertising” purposes, as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
• Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal information.
• Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You may do so by responding directly to our refusal.
• Managing communication preferences: We may send you promotional emails which you can opt out of receiving at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders.

You may exercise any of these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request as soon as possible, as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on your location, you may have the right to appeal our decision by contacting us using the details below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities here.

International users

Please note that we may transfer, store and process your personal information outside the country in which you reside. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, as applicable, unless the transfer is to a country deemed to provide an adequate level of protection.

Contact

We respond to all enquiries within 24 hours.

Trading name: Luminley lighting

Legal form: Sole trader

Telephone number: +33 6 58 22 10 46

Email: support@luminleylighting.com

Registered address: 60 rue François 1er 75008 Paris, France

SIREN: 100881507

SIRET: 10088150700014

VAT regime: VAT exemption scheme

APE code: 4791B

Business structure: Ongoing