Refund policy

We have a 30 working day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact our team at support@luminleylighting.com explaining the reason for your return.

If your return is accepted, we will send you an email with a return label to print and attach to your parcel before dropping it off at a collection point or post office.

Items returned without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@luminleylighting.com

Return costs

We cover return costs for a period of 30 days from receipt of the order.

There are no restocking fees.

Specific return and refund conditions

• Return for change of mind : If you change your mind after purchase, you may return the product within 30 working days, provided it is unused, undamaged, and in its original packaging.

• Faulty items : If you receive a faulty product, contact our customer service immediately, ideally within 48 hours, for instructions. Luminley lighting will cover return costs within 30 working days and provide a replacement or a refund.

• Damaged items : If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover return costs if necessary.

• Incorrect product received : If you receive an incorrect product, contact us within 48 hours and we will cover the return costs and ensure you receive the correct item.

• Product not received : If your product has not arrived, contact us within 48 hours so that we can initiate an investigation with the carrier. If the product is not found, we will offer a full refund or a replacement.

• Cancellation after order : You may cancel your order before it is dispatched. If the order has already been dispatched, follow the return procedure after receiving the product.

Policy for damaged or faulty items

Upon receipt of damaged or faulty items, contact our customer service ideally within 48 hours, but if this is not possible, contact us as soon as you notice an issue. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for non-damaged items

You may return the unused and undamaged product within 30 working days. Ensure it is in its original packaging.

This does not apply to personalised items

Exchanges

Exchanges are accepted. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Timeframes

• Return timeframe : Returns must be reported and shipped within 30 working days of receiving the product.

• Refund timeframe : The refund will be processed within 30 working days after receipt and inspection of the returned item. You will receive a confirmation email.

• Refund conditions : A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for faulty or incorrectly delivered products are approved after inspection.

• Refund methods : Refunds are issued to the original payment method used at purchase.

Return address

60 rue François 1er 75008 Paris FRANCE

Questions ?

We respond to all enquiries within 24 hours.

Trading name : Luminley lighting

Legal form : Sole trader

Telephone number : +33 6 58 22 10 46

Email : support@luminleylighting.com

Registered address : 60 rue François 1er 75008 Paris France

SIREN : 100881507

SIRET : 10088150700014